Dear Roze:

I’m so sick of hearing people b*#%h about customer service. What they really need to do is take a look in the mirror at their own behavior. I’m real familiar with the saying, “The customer is always right,” but I can’t say I’m a fan. I’m a grocery store cashier and I have more stories than you have time about customers that would make your head spin.

To name just a few of my pet peeves:

When is it right for a customer to talk on their cell phone the entire time I’m ringing them out? If I try to ask them if they want paper or plastic, they shush me so they can continue their phone conversation. Really?!

When I’m working the express lane, it’s so irritating when customers have way more than the limit. It’s not like they don’t know how to count their items. It’s not fair to the other customers in my lane or me, but these people don’t care. So as not to embarrass anyone, I’ll sometimes make an announcement that my lane is an express lane when I see people with too many items. I might as well be talking to the wall, because the rule breakers totally ignore me. And, unfortunately, the store’s policy is to not refuse anyone at checkout even if they have way over the limit because the store doesn’t want to cause a scene.

Then there are those coupon people. I have no problem with coupons; I use them too. It is super annoying when customers pitch a fit because one of their coupons won’t go through because it’s expired or because it’s for a slightly different item than the one they actually purchased. Or, there are the customers who find a coupon after I’ve rung them up, and refuse to understand why I can’t apply it but have to direct them to our customer service. It’s all out of my control, but these customers go nuts because I kept them from saving a whopping $0.25. Give me a break.

I’m standing up for all the cashiers who put up with this crap every day. I’m not saying we’re perfect, but I would bet that most of the unpleasant cashiers are a result of rude customers.

Cashier fed up with rude customers

Dear Cashier fed up with rude customers:

Thanks so much for your email. Why people think this kind of behavior is OK is beyond me. Most definitely, customers need to be more respectful, if anything, follow the Golden Rule.

I often think the behavior of customers would greatly improve if they had to walk in the shoes of their service providers for just one day. Such a role reversal could make a powerful difference.

As much as I realize the chances of this happening are slim, I also know that trying to talk to these customers about their behavior can only go so far.

Thank you for all you do!

Workplace Woes – Roze Knows®

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