CHESAPEAKE, Va. (WVEC) -- What was supposed to be an amazing football experience, turned out to be a tremendous disaster for about 100 local NFL fans in Hampton Roads.

These fans thought they were paying for a bus trip and tickets to Sunday’s Redskins vs. Cowboys game at FedEx Field, but when they arrived there were no tickets.

“There was anger, there was frustration, there were kids who were in tears because their parents told them they were going to this game,” said Nakkia Gray of Chesapeake.

Gray is a diehard Cowboys fan, so when she saw a Facebook post, by a woman named Charlotte Brown, advertising a bus trip, tailgate party and ticket to the Redskins vs. Cowboys game for $185 she didn’t hesitate.

“It was a great deal, I definitely wanted to see that game, it’s one of the best games in the NFL,” said Gray.

Gray and fans from both teams piled into two charter buses around 7 a.m. Sunday. When they arrived it was all smiles until they approached the 4:25 p.m. kickoff and didn't have any tickets in their hands.

“By about 3:55 p.m. I started becoming worried especially because no one was answering our questions we couldn’t find Charlotte we didn’t see her,” said Gray.

Gray said it was a helpless feeling, sitting on the bus, right next to the stadium, with no tickets and no answers.

“First quarter ended, nothing, second, nothing,” said Gray.

Then just after half time, Brown, the woman in charge of the trip, got on the bus. Gray said she was told due to some sort of mix up no one was getting their tickets.

“I just couldn’t believe that I’m there to see my favorite team, I’m so close, I can look at the arena right there, yet I can’t go in to see them play,” said Gray.

Gray said that Brown promised everyone their money back, but so far she hasn’t seen a dime.

“I don’t know if this is a scam or if this is just a terrible organization,” said Gray. “I learned a huge lesson that sometimes a deal is too good to be true.”

13NewsNow spoke with Brown over the phone but she said she had no comment about the situation.