NORFOLK, Va. (WVEC) -- Voters headed to the polls on Tuesday were welcomed by some changes, paper ballots.

September 8, 2017 the Virginia Department of Elections decertified the use of touchscreens machines, Direct Record Electronic (DRE), over concerns the equipment could be hacked.

All Virginia voters are using paper ballots. Sharon Gallagher told 13News Now she was surprised by the change when she cast her ballot.

“I don't understand why there wasn't some education for voters about you're going to have a paper ballot,” said Gallagher.

Once Gallagher cast her ballot she realized she didn't fill in the boxes properly on her paper ballot.

"I went through and I just checked the boxes. When I got with my friend that I'm traveling with she said, 'you know at the top it (ballot) said you have to fill in the entire box.' I said Oh. my goodness," said Gallagher.

Carol Butler also voted in Norfolk and said the voting changes didn't bother her.

“I have never seen this paper ballot. It was fine just a little change, it was ok,” said Butler.

13News Now reached out to the Norfolk Registrar office. In all, 22 localities were impacted by this ruling including: Chesapeake, Norfolk, Portsmouth, Gloucester, Poquoson and Surry.