The U. S. Postal Service (USPS) gets so much bad press, especially when it comes to customer service. Rudeness is the top complaint, but so many of the customers need to take a look in the mirror. I've been a window clerk with the USPS for a long time and as I'm sure you can tell by my title, I interact with the general public all day long; and I'm tired of dealing with customers who treat me like garbage. I'm not saying my co-workers and I are perfect, but the customers can be so rude. You always hear how people are more disrespectful because they can hide behind their computers and smart phones, but I'm here to tell you that people have no problem being very ugly straight to my face.
One of the Postal Service policies that gets customers riled up more than most is when I have to get verification of their names and addresses when they come to pick up a letter or package. I get cussed out and called so many ugly names when they don't have their identification. Stupid B*$#h and a**hole are a couple of the mild ones. I stay as calm and civil as possible and explain why we have to have that information, but there's no reasoning with a lot of these people. Many will ask to speak to my supervisor, who comes out and backs me up. Shoot, I can understand why they get mad, but don't take it out on me. I'm just doing my job. How would they feel if I gave their mail to someone who said they were them? I'm complaining to you because I hope that whoever reads your column will think twice before going off on their postal workers. We're just doing our jobs.
Fed up with rude customers
Dear Fed up with rude customers:
As you so deftly point out, even though it is not uncommon to hear about the poor behavior of postal workers, there are many postal customers who also behave badly. This issue is prevalent in so many workplaces, but it does not make it any more tolerable or appropriate. It is about respect. Respect needs to be exhibited on both sides of the aisle. Anyone who knows me, knows I preach this mantra all the time with my H.E.A.R.T. philosophy. Click here to learn more. It is commonsense ethics at its best, but I also realize it has to be something that resonates with an individual. As the Golden Rule simply states, we should treat people the way we would like to be treated.
© 2015 Rozanne R. Worrell