Apartment residents left without heat and hot water

13News Now Arrianee LeBeau has the story

PORTSMOUTH, Va. - Weeks after Hurricane Matthew hit Hampton Roads, several families living in Swanson Homes Apartments have no hot water or heat.

Genae Saunders is a mother of three, ages 4, 2 and 1 years-old. She said it's been very hard for her family living in these conditions.

"One thing we did do was use the oven but that's still not safe because it's a gas stove. My children can't be breathing in those fumes either," said Saunders.

Many resident's homes were flooded. Saunders said the water came into her home about three feet, damaging most of her belongings.

"No heat no hot water , we lost all our furniture. We lost all of our clothes all of our shoes. I have three children and we lost everything," said Saunders.

The apartment complex is managed my the Portsmouth Redevelopment and Housing Authority. Tuesday, 13News Now saw several representatives from the company going door to door. Saunders said they briefly looked at the hot water heater but did not fix anything.

"They had some paper that they were checking and writing stuff down but they didn't say anything to me," said Saunders.

13News Now left several messages for PRHA's Interim Director inquiring about repairs being made to Swanson Homes apartments. So far, we have not heard back from anyone. 


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