ERC makes changes to toll billing

Elizabeth River Crossings believes changes to its billing and fees policy will benefit drivers.

PORTSMOUTH, Va. (WVEC) -- Your experience with tolls in the area will change, starting today.

Elizabeth River Crossings will implement a new 30-day monthly billing cycle. The change to a 30-day cycle ends the practice of sending multiple, sometimes confusing invoices every month to customers.

Now users of the tunnels will get a single monthly statement that includes all trips in a 30-day period.

Also beginning Friday, late fees will be reduced. For unpaid tolls over 30 days old, a $25 late fee will be added to each unpaid statement.

Customers with questions about the new fee structure, settlements or toll bills are encouraged to call the ERC Customer Care Center toll-free at (855) 378-7623.


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