Hurricane Matthew Aftermath: How to replace lost documents

Events such as the flooding caused by Hurricane Matthew can often result in losing important, vital documents.  

Below are resources you can use to help replace lost or damaged documents and records:

SNAP Card (Food Stamps): 
North Carolina: http://www.ncdhhs.gov/divisions/dss/local-county-social-services-offices
Virginia: https://jupiter.dss.state.va.us/FoodStampManual/mainpage.jsp
 

EBT Card: 
North Carolina: http://www.ebtcardbalance.com/north-carolina-lost-ebt-card-el27
Virginia: https://www.dss.virginia.gov/benefit/ebt_card/
 

Birth and Death Certificates
North Carolina: http://vitalrecords.nc.gov/order.htm
Virginia: https://www.vdh.virginia.gov/LHD/portsmouth/VitalRecords.htm
 

Marriage Certificate: 
North Carolina: http://vitalrecords.nc.gov/order.htm
Virginia: https://www.vdh.virginia.gov/LHD/portsmouth/VitalRecords.htm
 

Vehicle Titles:
North Carolina: https://www.ncdot.gov/dmv/vehicle/title/replacement/
Virginia: https://www.dmv.virginia.gov/vehicles/#replacement.asp

 

Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: 877-275-3342
Website: www.fdic.gov
 

Credit Cards: Contact the issuing institution:


Credit Reports (Equifax, Experian or TransUnion):  877-322-8228
Website:  www.annualcreditreport.com


Social Security Card: 800-772-1213
Website:  www.ssa.gov


Medicare Cards: 800-772-1213
Website: www.socialsecurity.gov/medicarecard/


Green Card: 800-375-5283
Website: https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card


Passport: 877-487-2778
Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html  


U.S. Savings Bonds:  800-722-2678 or 800-553-2663
Website: http://www.treasurydirect.gov/


Tax Returns: 800-829-1040
Website: http://www.irs.gov/pub/irs-pdf/f4506.pdf


Military Records: 866-272-6272
Website: www.archives.gov/contact/
 

Insurance Documents: Contact your own insurance agent 
 

Real Estate & Property Records (Mortgage Documents, Deeds, etc.): Contact your own real estate agent
Website: http://propertydeeds.org/lost-property-deed-replacement-procedure/
 

Medical and Prescription Records: 
Call your own doctor; medical and prescription records are tracked electronically.
 

Other Family Records:
Website: http://www.archives.gov/preservation/disaster-response/guidelines.html
 

Individuals, including homeowners, renters, and business owners, in the designated counties who suffered loss or damages due to Hurricane Matthew may register for assistance online at www.DisasterAssistance.gov, by downloading the FEMA mobile app, or by calling  1-800-621-FEMA (3362). For those who use 711 or Video Relay Service (VRS), the number is also 1-800-621-3362.  For people using TTY, the number is 1-800-462-7585.


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