NORFOLK---13News Now is investigating a string of alleged fake phone calls from people claiming to be from Cox Communications.

In some cases, people have been asked to hand over credit card information for deals on their monthly payment or to process a new deal for their Cox service.

A Cox spokesperson couldn't confirm whether or not some of these calls were actual scams.

Local Cox Public Relations Director Emma Inman does say an easy way to spot a fake call is how quickly the caller tries to get personal information like a credit card.

'We would not seek credit card information, or other account verification information, unless a customer agreed to purchase services,' Inman said.

Officials with Cox say current customers will never receive a random call where they're required to hand over their credit card information over the phone.

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