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HAMPTON--The State has suspended licenses of 3 people who oversee assisted living facilities because of dozens of complaints including one death.

Scott Schuett oversees six assisted living facilities in Hampton Roads, including Madison Retirement Center in Williamsburg and Ashwood Assisted Living Facility in Hampton. Both have been under scrutiny by the Virginia Board of Long-Term Care Administrators.

In a letter notifying Schuett of his administrator's license being suspended, Board member Lisa Hahn wrote, 'Based on the evidence considered, having determined that your practice poses a substantial danger to the public health and safety, the Board voted to summarily suspend your license to practice assisted living facility administration in the Commonwealth of Virginia pending a hearing.'

Donna Norvell at Madison and Rene Thomas at Ashwood Assisted Living Facility also had their administrators licenses temporarily suspended.

The state outlined several complaints against both facilities including:

-Failing to ensure that a diabetic resident experiencing high glucose readings received proper supervision, care and attention by failing to notify the resident's primary care physician immediately. He died within 24 hours

-Failing to notify Social Services in a timely manner about the diabetic resident who died

-Failing to ensure that resident call bells were operational in at least four rooms

-Failing to ensure residents' medications were administered as prescribed

-Failing to ensure a proper food supply on hand for residents

Michael Nixon has lived at Madison for the last 7 years.

'There ain't enough food sometimes,' he said, adding 'Other conditions pretty good.'

Margarite Durns says her brother has lived at Madison for 10 years.

'Compared to what it has been, it is better,' said Durns.

She defended Schuett saying, 'When you make Scott aware that here's a real problem, he certainly has responded.'

13News tried to talk to Schuett at his house in Hampton. When we approached, a man and woman on the porch went inside and did not answer the door.

At Madison, an employee read a statement. She said, 'We ask you to respect the fact that our facility is home to our residents and providing to their needs and this remains our top priority. We're asking you to please leave the premises.'

Schuett, Norvell and Thomas will go before a board on October 30th and 31st. That's when the board will hear evidence and decide what will happen to their licenses.

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