VIRGINIA BEACH-- A winter warm-up is giving road repair crews a chance to tackle the massive potholes that popped up following the recent snow and ice.
In Virginia Beach, the Public Works department has three trucks putting temporary patches on reported troubled spots, including South Independence Boulevard.
'I keep a log of the locations that we went to with our temporary fixes, and after that when we get caught up, we go back and do the permanent patches,' said Robert Dillard, who oversees the city's $250,000 pothole repair program.
The city fixes more than 6,000 potholes each year and it's their policy to repair potholes within 48 hours after a complaint is made.
Water freezing in existing cracks in the asphalt causes the potholes. The city says that the salt in the solution they put down on icy roads is also a factor.
Each city in Hampton Roads, as well as VDOT, has a phone number and a website to report potholes. This not only helps crews locate the problems but starts the 48 hour repair policy.
If you report a specific pothole, and your car sustains damage because it was not fixed within 48 hours, you may be entitled to some kind of compensation.
In those cases VDOT will receive damage complaints and give them to their maintenance contractor for review, who will notify you of the outcome.
VDOT spokeswoman Brook Grow says in order to file a claim for reimbursement from the VDOT contractor responsible for roadway maintenance, you can send an email noting as many details as possible about the incident. Include the date and time in which the incident occurred, the exact location of the incident, and the direction you were traveling. If you have any supporting documentation such as photographs or insurance estimates, include this information with your letter.
Click here to submit your letter to VDOT or call 1-800-FOR-ROAD to report a roadway hazard.