UPDATE 1/7 5 p.m.: Dominion Power officials said they had more than 50 bucket trucks in Hampton Roads and NE North Carolina responding to outage conditions Tuesday.

In total, 8,488 customers were affected by severe cold weather within the last 24 hours at more than 200 work locations.

Domion Power officials say the grid system is performing very well under extreme cold conditions.

'We have sufficient supply to meet demand. We continue to encourage our customers to conserve energy this will help all of us when demand for electricity is high during the 3 to 7 p.m. today and 5 to 9 a.m. tomorrow and it will help you save on your energy bill,' officials said.


HAMPTON ROADS -- In this freezing weather, people are turning up the heat to stay warm. But for thousands of people, the power went out early Tuesday.

They were talking about problems on the WVEC13 Facebook page.

Officials in Elizabeth City, NC told 13News Now that power went out around 5:30 a.m., affecting 90% of the area.

Stacey Scardigno said, 'Our power is still out and it's freezing! We live right by the hospital so I thought for sure we would get our power back on pretty quickly.'

Jessica Albert-Crescini, who also lives in Elizabeth City, was having a hard time reporting the outage.

'If only you could get through!! Busy, busy busy is all I get!,' she wrote.

Dominion Power spokeswoman Bonita Billingsley Harris was live on 13News Now at Daybreak to talk about the outages and work that crews had been doing all morning.

An outage in Portsmouth started at 4:15 a.m., affecting 958 customers, including Hodges Manor Elementary. Crews found a wire down and made repairs and the lights were back on around 6:20 a.m. A blown fuse then affected power in the cafeteria. Power was restored around 11 a.m.

'We can expect outages to occur because of the cold weather. Dominion crews are responding as quickly and safely as possible,.' she added.

At the peak of the cold weather, around 9 a.m., 3200 customers had been affected by power outages, Harris said.

Around noon, 550 customers were still without power at 26 work locations. Harris said Dominion crews were working diligently to restore power to those remaining customers. Crews were finding fuses out and at a couple of locations a wire was down.

The biggest trouble spots are in Williamsburg area with 257 customers without power, 120 in Virginia Beach and 102 on the Outer Banks, Harris said.

Some Dominion workers are working 12-hour shifts and Harris says resources are available around the clock to respond and make any necessary repairs.

To report a power outage, go to the Dominion Power Website or call 1-866-dom-help.

Click here to check power outages in the Dominion Power area

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