NORFOLK -- Six Norfolk Mo' Money tax offices in Norfolk are now closed following complaints that clients weren't being given their tax refunds.
The stores, which processed more than 1,700 tax returns, were open for less than two months.
Norfolk Police say customers began contacting the IRS on Monday to say the returns weren't being delivered as promised. Late that morning, police went to the Granby Street store after hundreds of people showed up to get their money but the store was closed.
By day's end, a Mo' Money corporate representative asked police for help so workers could distribute 2000 checks.
The Norfolk Police Economic Crimes Unit and the Internal Revenue Service are conducting a joint investigation into the company's actions.
'From what we understand, they (the company) are no longer filing new returns but will still be dispersing refunds,' said Police spokesman Officer Chris Amos.
What can you do if you filed with Mo' Money? Police suggest checking with the IRS on the status of your refund. If the funds have been released to Mo Money or a subsidiary of that company, Mo' Money is responsible for delivery of refund.
If you believe your taxes were fraudulently filed with Mo' Money, contact the IRS at 1-800-829-1040 and report that a false return was filed in your name. The IRS will help you from there.
MO' MONEY CLOSED LOCATIONS:
1034 E. Brambleton Ave.
3822 Granby St.
547 E. Little Creek Rd.
7616 Sewells Point Rd.
9571 Shore Dr.
3126 Tidewater Dr.
The IRSlists several resources for those needing help preparing tax returns, including VITA, the Volunteer Income Tax Assitance program.
Norfolk also has a site at the Norfolk Workforce Development Center on Little Creek Road at Ward's Corner. An appointment is required.
Other resources for taxpayers include the South Hampton Roads Earned Income Tax Credit Coalition (SHREITC). Their website shreitc.com lists free tax service locations which are part of the coalition.
Tax preparation company Jackson Hewitt says they will look over any person's tax returns, free of charge.