11/27 UPDATE: The $355,943 passenger center at Military Circle Mall opened Wednesday. It's in the mall parking lot.
'We value our customers and are excited to provide them with a more comfortable experience,' said William Harrell, president and CEO of Hampton Roads Transit. 'Updating this center is fitting with our goal to become the most customer-driven and efficient transit agency in the Commonwealth.'
NORFOLK -- Buses were diverted Friday at the Military Circle Mall transfer center as workers began preparations for building a new center.
According to HRT spokesman Tom Holden, the new center will provide improved lighting, heightened security and passenger comfort.
Holden says the station will be new from the ground up and include five new shelters, a wider platform for customers, benches for people to rest on, security cameras and a newly paved bus lane to ease operator access to the center, which is located in the parking lot of Military Circle Mall.
'Improving the customer experience is central to our mission of becoming the most customer focused, and efficient transit operation in Virginia,' said William Harrell, president and CEO of Hampton Roads Transit. 'It's exciting to see this investment in an area of our operations that has long needed an upgrade. We're thrilled the work will begin soon.'
The work follows approval on Thursday by HRT's governing board.
Local bus routes 15, 20, 23 and 25 serve the center.
During construction, passengers will board and alight at a temporary bus stop at the vacant parking lot next to the former Sears Automotive Center.
Construction is expected to take about two months and will cost $355,943.