NORFOLK, Va. (WVEC) - Shortly after Hurricane Matthew hit Hampton Roads, the cities of Chesapeake, Newport News, Norfolk and Virginia Beach all qualified for individual assistance with FEMA.

So far more than 2,700 people have applied to get aid, but many of them are getting slapped with denial letters saying they're not eligible for assistance. But FEMA specialists say that doesn't necessarily mean they won't ever see any money.

“In some cases there's a valid reason for denial and in others it’s just because a piece of information was left out and there wasn’t any way to verify it,” FEMA Disaster Recovery Center Manager Patrick Flynn said.

“What that really means is that we need to talk to you. There may be some information that's missing in your file to determine whether you can really qualify for assistance,” specialist Cheryl Baldwin said.

Missing information could be something as simple as a copy of your license, your social security number, or an insurance settlement document.

“Sometimes they don’t supply all the information that's needed and that's why we have disaster recovery centers,” Flynn said.

FEMA encourages applicants to visit any of the three disaster recovery centers in Hampton Roads. Locations and center hours are listed below.

Virginia Beach: 8 a.m. to 7 p.m.

Meyera E. Oberndorf Central Library

4100 Virginia Beach Blvd.

Virginia Beach, VA 23452

Chesapeake: 8 a.m. to 6 p.m.

Chesapeake Department of Human Services

100 Outlaw St.

Chesapeake, VA 23320

Norfolk: 8 a.m. to 6 p.m.

Norfolk City Work Force Development Center

201 Little Creek Rd.

Room 208

Norfolk, VA 23505

The Small Business Administration is also located at the disaster recovery centers. Homeowners and small business owners can apply for low interest disaster loans. For an electronic loan application, go to