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Norfolk closing all city facilities

All city facilities will be closed to the public from March 16 to March 30 in an abundance of caution for the coronavirus.

NORFOLK, Va. — Beginning March 16, the City of Norfolk is closing all facilities to the public in an abundance of caution for the coronavirus.

The closings will last until Monday, March 30 and include recreational centers, libraries, MacArthur Memorial, Nauticus, the Virginia Zoo, DMV Select, Commissioner of the Revenue, and the Treasurer's Office located in City Hall.

Norfolk city employees will continue to report to work during this time and essential services, including trash pick-up and services provided by Norfolk Community Services Board, will continue as normal.  

The public is encouraged to use the many online options to access city services and make payments.

During this time all city-managed events will be canceled.

The announcement comes after Gov. Ralph Northam declared a state of emergency Thursday and the ongoing uncertainty around the COVID-19 pandemic.

Norfolk offers many options for citizens to continue to access city services during the closure of city buildings. Most service requests are available online, mobile app, or by calling Norfolk Cares at 757-664-6510.

Norfolk Public Library & Slover Library: eBooks and materials are available online. Checked out materials with due dates during the closure will receive an extension until April 2. Hold materials will be available after March 30.

Planning: Review and process permits online https://norfolkvapermits.force.com/s/login/

Utilities:  Pay bills online at www.hrsd.com Check payments can be made at convenient dropbox locations. For information go to the Utilities page on Norfolk.gov.

Public Record Requests: process Freedom of Information Act Requests online

Elections: Register to vote or request an absentee ballot online. Visit Norfolk.gov and click on Voting in Norfolk under the Government tab.

Neighborhood Quality: Inspectors will continue to address exterior housing maintenance and environmental concerns. We will prioritize interior inspections on a case by case basis, addressing health and safety emergencies.

City Treasurer & Commissioner of the Revenue: Access the online customer service portal https://eservices.norfolk.gov/ or mail payments. Information is located on Norfolk.gov.

Recreation, Parks & Open Space: Citizens can request a refund for classes, before and aftercare, NFWC membership, and rental reservations. Rental Reservations: Lakewood Athletics 441-5834, Before and After School Care: Parents should contact the recreation center where they registered their children. Visit Norfolk.gov/Play, NFWC Memberships: 823-4301

Police: Citizens can report non-emergencies and non-violent crimes online https://www.norfolk.gov/3089/Citizens-Online-Reporting-System

All city of Norfolk COVID-19 updates will be posted on Norfolk.gov and social media platforms.

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