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Residents protest living conditions at Newport News apartment complex

People living at Aqua Vista apartments say the problems continue to pile up. Tenants told 13News Now about issues at the complex back in 2018.

NEWPORT NEWS, Va. — Families are demanding answers.

Tenants at the Aqua Vista apartment complex said they're still dealing with issues from mold to leaks and broken equipment, like Gabrielle Carson. She and her six children have lived here since 2012.

“Nothing's getting done they just keep switching management,” Carson said, “I'm asking them to get these apartments together or condemn them.”

Carson said she's moved four different times inside the apartment complex.

“They moved me four times due to water damage, mold, sockets getting filled with water,” Carson said.

RELATED: Newport News apartment complex hit with 74 code violations

Last week, a few tenants went to address the city council about the conditions at the complex. That's when a codes compliance officer went out to inspect five units.

Earlier this week, officials met with on-site management and determined that codes compliance will go in with inspectors to check all the units next week.

“I don't want to talk to them no more. They still haven't got the issue right from the last time,” one resident said.

Right now, there are four units that have active code violations (outstanding), which consist of general property maintenance violations such as holes in interior walls, missing tiles, filters, windows screens missing and not safety issues.

Because this property is under the federal Section 8 program for the U.S. Department of Housing and Urban Development, HUD inspects the property every two years. The last inspection came in 2019. 

Regional Public Affairs Officer for the U.S. Department of Housing and Urban Development Lisa Wolfe said the property scored 82 out of 100.

In 2018, the city's codes compliance office issued 64 code citations against the Aqua Vista Apartment complex for several issues.

Carson wonders if it'll ever get better.

“Kids don't deserve to get bit by mice or don't want to come home to flooding,” Carson said.

Codes compliance will start inspecting the remaining units on Monday. 13News Now reached out to the owner of the property, I’m Frieda’s Boss LLC, but have not heard back.