YouTuber Jaclyn Hill is facing criticism following complaints over the quality of her new makeup line, Jaclyn Cosmetics. Her company says the number of complaints is small and it is addressing them.
Hill's first cosmetic line was released on May 30, but customers began complaining over the quality of the makeup shortly after. The complaints included finding fibers, possibly even hair on the lipstick. Others said the lipstick they received had lumps or that it had the consistency of a cream.
They posted photos of what they found on social media.
On Tuesday, Jaclyn Cosmetics released a statement to Entertainment Tonight:
“The response to the launch of Jaclyn Cosmetics has been incredible. Of the incredible volume of orders that were placed at launch, we believe less than half of one percent of orders were impacted by compromised product. We are actively reaching out to our customers with questions and concerns and have added to our customer service team to make sure that any questions are swiftly addressed. We are keeping an eye on the Jaclyn Cosmetics social channels and email@example.com, and welcome all feedback. We love our customers and are proud of our successful launch.”