NORFOLK, Va. — Dominion Energy crews were busy long before the first snowflake fell on Thursday.
“They’ve been out trying to get as much work done as possible before the weather hits,” said Dominion Energy Representative Bonita Harris.
How much snow Hampton Roads will get is unclear, but Harris said crews are on standby for the first outage reports.
"They will make sure that their trucks are gassed up, ready to go and will respond to whatever,” Harris said.
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Line crews stocked trucks with extra fuses, warm gear, and even tire chains.
“We've gone over our bad weather clothes,” said line worker Noel Young. “Making sure everyone has the safety gear they need for walking over ice, and in the snow."
Young said it creates big problems for power lines.
"The branches don't necessarily break, but they lay down on the wire,” Young said. “They get weighed down from the snow, if we get the really heavy snow.”
Dominion Energy urges customers to report outages right away, especially if a downed wire is involved.
"We get calls for all kinds of stuff,” Young said. “If you have any concerns, we would rather come out and say it's safe don't worry about it, then for you to just start grabbing stuff."
Customers report an outage and check the status of their request on Dominion Energy’s website. They can also report using the Dominion app or by phone at 1-866-366-4357.